Most service customers are never offered a price for their car. A third of them want one.
The valuation tools exist. What most groups lack is the decision: who can make the offer, how high, who approves the exception, and the same answer at every store. Here is how it is designed to run.
One platform across your dealership workflows: shared agents, one set of rules, and every rooftop on the same playbook.
Source: Cox Automotive Service Industry Study, 2025.
Every car in the service lane is an acquisition decision.
Here, MuSIC handles each repair order from the moment it opens: value the vehicle, check the offer limits, engage the customer, and bring in a manager when your rules call for one.
How the value accrues: a car arrives for service, the RO opens, the vehicle is valued and its equity checked; your rules decide whether an offer is warranted and within what limits; the customer is engaged or a manager steps in. Acquisition from traffic the store already owns is weighed against the auction alternative on every decision.
Dealerships run on systems for everything except the decision.
Dealerships have systems for inventory, customers and service. MuSIC runs the decision between them.
Other tools move tasks, show status, or assist one person.
MuSIC runs the workflow and owns the decision inside it.
The decision, the rules it runs by, the person who approves it, and a record of every run, coordinated across every rooftop.
What we will measure.
These are the numbers we agree on with you before work starts. We publish a figure only when it comes from a real engagement.
Every decision, provably accountable.
MuSIC checks your rules before any offer and seals every decision into a tamper-evident record (CDL™).
The margin outcome comes first. The record is what lets you trust agents with it at dealer-group scale.
Rules checked first
Your offer limits are checked before any offer is made.
A record of every decision
What was decided, on what inputs, under which rules, and by whose authority.
One change, every store
Change a sourcing rule once and it applies to every store.
Rebuild any decision
A reproducible record of every escalation and offer.
See the service-to-sales workflow mapped to your stores.
A working session for dealer-group leadership: where acquisition margin leaks today, and how MuSIC would run this workflow across your rooftops, with a record of every decision.
For dealer principals, COOs, fixed-ops and variable-ops leadership, and dealer-group executives.